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FAQ's

Check-In & Check-Out

What are the standard check-in and check-out times?

Standard check-in is at 3:00 PM, and check-out is at 11:00 AM.

Can I request an early check-in or late check-out?

Early check-in or late check-out is subject to availability and prior approval. Additional fees may apply depending on the time requested.

How do I check in?

You will receive detailed self-check-in instructions (including keypad codes or lockbox details) 24 to 48 hours prior to your arrival date.

What happens if I arrive late at night?

Self-check-in options allow you to access the property at any time after the standard check-in time.

Is smoking allowed on the property?

Smoking and vaping are strictly prohibited inside the home. Designated outdoor smoking areas may be available depending on local ordinances and property guidelines.

Are pets allowed?

Pets are permitted only in designated pet-friendly properties with prior approval and payment of a pet fee. Service animals are exempt from pet fees in accordance with applicable laws.

Can I host a party, event, or gathering?

Parties, large gatherings, and events are strictly forbidden. Only registered guests are allowed on the property unless prior written permission is granted.

Are there quiet hours?

Yes, quiet hours are enforced between 10:00 PM and 8:00 AM to respect neighboring residents.

What amenities are included with the stay?

Properties typically include high-speed Wi-Fi, freshly laundered linens and towels, essential toiletries, air conditioning/heating, and fully equipped kitchen facilities.

Is parking available on-site?

Complimentary on-site parking is provided. Details regarding designated parking spaces or street parking rules will be sent in your check-in instructions.

Is there internet/Wi-Fi provided?

High-speed Wi-Fi is complimentary. Network credentials will be provided in the welcome guide upon arrival.

What should I do if an amenity or appliance stops working?

Contact guest services immediately. Maintenance issues will be addressed as promptly as possible during your stay.

What is the cancellation policy?

Cancellations made 30 days or more prior to check-in receive a full refund. Cancellations within 14 to 29 days receive a 50% refund. Cancellations within 14 days of arrival are non-refundable.

Is a security deposit required?

A temporary security deposit hold may be placed on your payment card prior to check-in to cover potential damages or policy violations. The hold is released after inspection following check-out.

What safety measures are present on the property?

Properties are equipped with smoke detectors, carbon monoxide alarms, fire extinguishers, first-aid kits, and secure entry systems. Exterior security cameras may monitor entrance areas for safety.

What should I do in an emergency?

For life-threatening emergencies, dial 911 (or local emergency services) immediately. For urgent property issues, contact our 24/7 guest support team using the emergency line provided in your welcome packet.